The Shift from Billboard to Newsfeed
For decades, car dealerships invested in radio spots, newspaper ads, and highway billboards. But according to a 2023 report by Statista, 93% of U.S. adults aged 18–49 now own smartphones, and over 70% actively use social media platforms daily.[1] That means your next sale could be broadcast to hundreds — even thousands — with the tap of a screen.
Platforms like Instagram and TikTok reward content that is genuine and exciting. A happy customer driving off the lot with a new car, a surprise gift box in hand, or a short video of a dealership celebration can quickly go viral. And when shared, these moments offer social proof — one of the most effective marketing tools, according to research published in the Journal of Marketing Research.[2]
Key Insights
1. Create a Shareable Moment
Giving your customers something extra—like a thank-you crate filled with branded gear or useful car accessories—creates an emotional moment worth sharing. According to Edelman’s 2022 Trust Barometer, 58% of consumers say emotional connection is more important than price when choosing a brand.[3]
2. Encourage (But Don’t Force) Sharing
Instead of offering discounts for posts, invite customers to tag your dealership if they want to share. Keep the tone light and organic. Social proof is most effective when it feels authentic, not transactional.
3. Optimize Your Instagram and TikTok Presence
Ensure your dealership profiles are up to date and visually appealing. Highlight customer stories using pinned posts, reels, or “Happy Drivers” story highlights. According to Hootsuite’s 2024 Digital Trends Report, video posts receive 2x the engagement of photo posts across platforms.[4]
Conclusion
Turning car sales into social media goldmines isn’t about asking customers to advertise for you — it’s about giving them a story they want to share. When dealerships provide a delightful experience and a visual moment worth capturing, they create a ripple effect that spreads far beyond a single sale.
Investing a small amount into creating “Instagrammable” experiences — whether it’s a branded gift crate or a fun dealership backdrop — can yield big returns. It builds trust, drives traffic, and keeps your dealership top-of-mind in a highly competitive market.
In a digital-first world, your most powerful marketing might not be a billboard... but your next customer.
Sources
- Statista (2023): Smartphone Ownership in the U.S.
- Berger, J., & Milkman, K.L. (2012). What Makes Online Content Viral? Journal of Marketing Research
- Edelman Trust Barometer (2022): The New Cascade of Influence
- Hootsuite (2024): Social Media Trends Report